Refund & Cancellation Policy

Interview credits are digital and delivered instantly, and the AI they pay for costs us money the moment a session runs. So that you never have to buy blind, practice mode and a one-time setup check are free. Please use them before buying.

No refunds after purchase

• All purchases of interview credits are final and non-refundable, including unused credits and interviews ended early.
• A started interview uses its credit even if you end it before 60 minutes.
• Credits never expire, so there is no need to use them quickly.

When we do fix it or refund

• Charged twice, or charged with no credits: credits are added instantly once a payment is confirmed. If money left your account but no credits arrived within 30 minutes, or you were charged twice for one order, email support@jobpass.in with your receipt number (starts with JP). We add the credits or refund the extra charge in full.
• Our fault: if an interview fails because of a fault on our side (for example our servers were down), we give the credit back.
• Account closed by us without a breach on your part: we refund your unused credits.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or bank) through our payment provider, usually within 5–10 working days depending on your bank. Outside India, Dodo Payments (our merchant of record) issues refunds under this policy.

Subscriptions

There are none. Nothing renews automatically, so there is nothing to cancel.

This policy forms part of our Terms of Service. It does not take away any rights you have under the consumer protection law that applies to you.